Returns & Exchanges
At Numi Tea, we stand behind the quality of our organic teas and botanical blends. If you are not completely satisfied with your purchase, we offer a 30-day window for returns on unopened items to ensure the best possible experience.
Initiate Your Request
Contact our customer service team within 30 days of receiving your order with your order number and the reason for the return.
Verify Product Condition
Ensure that the tea boxes or loose leaf canisters are unopened and in their original packaging to comply with food safety regulations.
Ship Your Return
Securely pack the items and use the provided prepaid shipping label to send the package back to our fulfillment center.
Receive Refund
Once our warehouse inspects the returned items, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing